Thank you for contacting us, your request is with our Service team.

Where to send your watch:

SHRIRO Australia
Attn: CASIO Service
2-34 Davidson Street
Chullora NSW 2190

Please include ticket number with your return.

Once your watch is received, your watch will be reviewed and booked into our system. A repair number will be generated and you will be emailed advising of your repair number.

Repairs not under warranty

Your watch will be given to our watchmaker for assessment and a repair quote will be generated. You will be contacted via email for approval prior to commencing any works. Upon completion of repair, you will be be issued final invoice.

Repairs under warranty

If your watch is under warranty and all documentation has been filled out correctly, you will not be contacted regarding a quote – this is to expedite your repair process. Upon completion of repair, your watch will be dispatched to you immediately to your nominated address.

All repairs carried out by Shriro Australia have a 6 month repair warranty on the original fault.
There is no charge to have your watch assessed or returned to you not repaired.
There is no postage charge to have your watch mailed back to you regardless of whether any work is carried out.

IMPORTANT: all packaging sent with your product will be disposed of. Do not send your product in original or valuable packaging.

Warmest regards,
CASIO Service

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